❓ Frequently Asked Questions:
🧼 Does cleaning my carpets make them get dirty quicker?
No. At Gerrards, we use high-performance carpet and upholstery cleaning systems that generate up to 20 times more power than standard portable machines. Our advanced equipment, combined with decades of experience, ensures deep cleaning right down to the base of the carpet pile — leaving no residue behind to attract dirt or cause rapid re-soiling.
⏳ Should I wait as long as possible before cleaning?
Absolutely not. Dirt and grit are abrasive — like sandpaper. Every step you take grinds soil deeper into the fibres, causing premature wear. Regular cleaning helps protect your investment and keeps your carpets looking their best for longer.
📅 How often should I clean my carpets, rugs, and upholstery?
Most manufacturers recommend professional cleaning every 12–18 months. Waiting too long allows grit and soil to build up, which acts as an abrasive and shortens the lifespan of your furnishings. Routine cleaning not only improves appearance — it also preserves the integrity of the fabric and fibres.
🌬️ Is the only reason to clean carpets and upholstery to remove dirt?
Not at all. While removing visible dirt is important, carpets and upholstery also trap invisible pollutants. Outdoor air carries pollens, fungi, bacteria, cigarette smoke, exhaust fumes, and hundreds of other contaminants — all of which can settle into your furnishings via hair, skin, clothing, and shoes. Regular professional cleaning helps maintain a healthier indoor environment.
💧 Are all cleaning methods the same?
No. At Gerrards, we believe there’s only one method that delivers a truly deep clean: Hot Water Extraction — often referred to as steam cleaning.
- Our systems generate up to 20 times more power than standard portable machines.
- Cleaning solutions are heated to over 200°F, effectively killing germs and bacteria deep within the carpet and upholstery pile.
- This method ensures thorough soil removal and sanitisation without leaving residue behind.
🕒 Will my carpets be left wet after cleaning?
No. Your carpets will be touch dry when we leave and typically fully dry within 2 to 3 hours. Where possible, we use air movers to accelerate the drying process — ensuring minimal disruption and maximum convenience.
🧼 Will all stains come out of my carpets and upholstery?
Not always. While we use advanced equipment and draw on decades of training and experience to tackle even the most stubborn stains, some marks — especially those treated with shop-bought stain removers — may prove irreversible. We’ll always assess the situation and advise you honestly before proceeding.
🪑 Do I need to move my furniture?
Not entirely. Our service includes moving items such as suites and dining tables when necessary, and we’ll carefully return them to their original position. We do ask that you remove any valuable or delicate items from the cleaning area beforehand. Very heavy or fragile items, including electrical equipment, may not be practical to move — but we’ll discuss this with you prior to starting the job.
🛡️ Do you offer stain protection?
Yes. We provide professional-grade stain protection treatments for all types of carpets and upholstery. This helps guard against future spills and makes ongoing maintenance easier.
🛡️ Are you insured?
Yes. Gerrards holds both employers’ liability and public liability insurance, giving you complete peace of mind when we work in your home or business.
🐾 Can pet odours and urine be removed?
In most cases, yes. Our cleaning solutions include a professional-grade deodoriser that effectively neutralises common pet odours. For more persistent urine issues, we offer a specialised treatment designed to break down and eliminate the source of the smell. Please discuss any concerns with us when booking — we’re happy to advise.
📞 Still have questions?
If there’s anything we haven’t covered here, we’d love to help.