Receiving a quote for carpet and upholstery cleaning by phone!

 

    How can we help you?

To discuss your carpet and upholstery cleaning and receive a quote over the telephone, simply call us now on 01942864474, or any of the local numbers listed listed on our Home Page.  We’ll start a conversation to help us understand your specific needs and how we might deliver them, then we can provide a best-value, obligation-free quotation.

                                                                                 

       INFORMATION WHICH WILL BE USEFUL TO HAVE READY TO RECIEVE YOUR TELEPHONE QUOTE:

CARPETS: Tell us which room and have the approximate size ready for us for each room. We accept measurements in imperial sizes, metric sizes, strides etc. If there are any stains, spillages, pet accidents, let us know. Some of these may need specialised treatments and we need to know in advance.

During our cleaning process we do everything possible to reduce, improve or remove spots and stains however 100% success may not always be possible and is NOT guaranteed.

Accidents of bodily fluids such as blood, human urine or human faeces are better dealt with by specialist companies who have the training and equipment to deal with this type of cleaning. THIS IS NOT A SERVICE WE OFFER.


UPHOLSTERY:
Let us know the style of sofa; corner or straight, how many seat places; eg a four seater corner sofa and one armchair, three seater and two seater sofas, two footstools etc. Check for any labels which state the fabric composition or any cleaning symbols. We accept photographs of your furniture and labels by email, text or WhatsApp.

Popular fabric compositions to look for  POLYESTER, COTTON, LINEN, WOOL, SILK, POLYPROPYLENE, ACRYLIC, NYLON, VISCOSE, RAYON, MICROFIBER, COTTON VELVET ETC. 

If the label gives a % of the fabrics used i.e. 85% polyester and 15% viscose please let us know, we can then identify the best method of cleaning for your furniture.

 

This is an example of a fabric care label from a sofa made in Italy by Habitat. The fabric composition is  60% Cotton, 30% Acrylic & 10% Viscose.

The Care Symbols mean; (in order)  *Do not wash or wet clean, *Do not use bleach, *Can be ironed up to 150 degrees C, *Dry Clean Only, *Do not tumble dry. Which means this sofa can only be cleaned by a dry cleaning method.

THIS IS WHY THIS INFORMATION IS SO IMPORTANT.

 


We spend a lot of money on buying the sofas, chairs and carpets that suit our homes, when it comes to cleaning them, please do not ring round for the cheapest quote.
Quality cleaning and cheap price do not go hand-in-hand!

Sofa, Couch, Settee – Whatever you call it!

Updated Covid 19 Gerrards Safer Practice Guidelines

Current Covid restrictions are due to expire in England on 24 March 2022. However to keep our customers and our technicians safe we will continue working with our own newly reviewed Covid secure practice guidelines that we ask all customers to read and accept before we arrive for your appointment.

 

These guidelines are constantly reviewed and take into consideration Government advice and recommendations.

1. If you or any member of your household has received a positive Covid PCR or LFT test, or develop any of the symptoms of coronavirus (COVID-19) or any of the following symptoms:
• a new continuous cough
• a high temperature including fever & chills.
• a loss of, or change in, your normal sense of taste or smell (anosmia)
• shortness of breath or breathing difficulties.
• fatigue
• muscle or body aches
• headache
• sore throat
• congestion or runny nose
• nausea or vomiting
• diarrhoea

Please call us straight away to rearrange your appointment.

2. If any of our technicians develop symptoms or have been in contact with anyone that has developed symptoms another technician will be appointed to carry out your carpet /
upholstery cleaning, if there are no technicians available for your allocated appointment, we will call you to rearrange your appointment.

3. Social distancing will still be observed.

4. We will no longer be wearing masks, however if you would like us to wear one to enter your property, please let us know.

5. We ask you to direct us to the room/s where we are to be working and remain in another room with the door closed until all the cleaning has been completed.

6. We respectfully reserve the right to refuse any cleaning job if any of our guidelines are not met or the property is hazardous to the health and wellbeing of our technicians.

We thank you for booking Gerrards and for your full cooperation. We hope you remain well and keep safe.

 

 

‘Cleanfluencers’ and Spot Cleaning the Professional Way!

Cleaning is the new cool. Or so goes the mantra of the growing army of people polishing sinks, collecting Zoflora like they’re perfumes and giving their dusters a name!
We are talking influencers or cleanfluencers – a social media community that loves nothing more than videoing themselves mopping their floors and cleaning their toilets on Instagram.

The leader of this movement is none other than Sophie Hinchliffe, aka Mrs Hinch. She’s the ex-hairdresser who began filming herself while cleaning her home back in 2018. Her simple idea has gained her millions of fans who hang on to her every word and start cleaning conversations on their own accounts – her very own #hincharmy.

Her influence is so strong that over 50% of people who have heard of her say they’d buy something purely on her recommendation alone.

So, what is behind this Hinch hype? 

According to research, social media is fuelling this cleaning mania. Almost 30% of people say that social media makes them clean more regularly and 31% say it makes them buy more cleaning products.

 

Photo courtesy of FREEPIK

But are these tips guaranteed to do what we are being told they do?

Let me explain the reasons why I ask this question:

I took a phone call from a lady this week who had come across a new patch of dog urine on her carpet. Knowing that a urine stain is better to be treated as soon as it’s been spotted, she googled how Mrs Hinch would tackle it.
This was the tip from Mrs Hinch’s book:
Urine: Make a paste with bicarb and white vinegar. Massage into the problem area and hoover away. Finish with a spritz of Febreze.

Simples! Or so you’d think!

NO, it wasn’t!
As soon as she added the paste of bicarb and vinegar to the stain it turned dark brown and not only that, it sealed the urine stain straight into the carpet. This is when she phoned us! Unfortunately, by this time it was too late for us to have any effect on the sealed in stain.

                                                           

                                                               LETS TAKE A LOOK AT THIS:

What’s in Pet Urine?
Pet urine is a combination of ammonia, bacteria, hormones, nitrogen and uric acid. It’s the uric acid that creates a lingering smell even after you’ve cleaned up after your dog’s tinkle area. It can be especially potent when the air is humid like now during the summer months.
Dog urine is highly acidic. A fresh stain shouldn’t cause much damage if it’s taken care of immediately after the accident occurs.

Fresh urine stains on the carpet aren’t too difficult to deal with. The trick is to get all the liquid out of the carpet before the dog urine travels down the carpet fibres and pools at the bottom. Fold a dry cloth or towel and press it firmly over the stain, ideally by standing or stamping on the towel or cloth applying maximum pressure so it absorbs as much urine as possible.

Now you need to dilute the wet area. First, use lukewarm water and add a few drops of dishwashing soap and dab the wet area using a sponge. Avoid pouring the solution on the stain as that will just cause more liquid to sit at the bottom of the carpet.
Repeat this process several times until the urine stain is gone. Once it’s gone, rinse out the soapy area with fresh water and use a dry towel to blot the area.

PLEASE, PLEASE, PLEASE Avoid using vinegar on fresh pet stains as the acid in the vinegar can react to the acid in the urine.

Old Urine Stains
Once the stain dries, the ph. level in the acid rises, causing ideal conditions for bacteria to flourish. Not only does the bacteria cause the acid to oxidize and stain the carpet, but the bacteria and organic matter in the urine also cause an unpleasant odour. The longer the stain languishes, the worse the odour gets and the harder the stain is to remove.

Our high-performance cleaning system deep cleans, sanitises and deodorises your carpets as standard, however for any problematic areas of pet urine stains we can apply specialised treatments, however there may be an additional charge for this and extra time would need to be allocated for your appointment. Please note that even though we do everything possible to reduce or eliminate odours, spots and stains, due to the depth of contamination, 100% success may not always be attained and can NOT be guaranteed.
Please discuss this with us when you contact our office.

PLEASE NOTE: As professional carpet cleaners we have a number of stain removers to take out most stains from carpets, however once you have tampered with the stain and changed it from its original state i.e. urine into urine + bicarb + vinegar + carpet shampoo, it can no longer be successfully cleaned out of your carpet as it’s no longer the original stain.

Here is our spot & stain guide

 

Items & Solutions Required:

  1. Dry white absorbent cloth or towel
  2. Home made dry cleaning solution – Surgical Spirit (available from most chemists)
  3. Home made detergent solution – One teaspoon of gentle wool safe washing detergent mixed with half pint of warm water.
  4. Home made vinegar detergent solution – One teaspoon of white (not malt) vinegar mixed with the detergent solution above.
  5. Home made ammonia solution – one teaspoon of household ammonia mixed with one cup of warm water.

Final Rinse Procedure:

  1. Mix one part white vinegar with 4 parts water
  2. Pour in to a spray bottle and spray over the stained area
  3. Blot the dampened area DO NOT RUB to remove excess moisture
  4. Now place another clean dry towel over the stain and stamp on it again, even adding a something heavy on top of the towel for a while to absorb as much of the moisture as possible.

Spots & Stains:

  1. Liquid Spillages – tea, coffee, alcohol and urine.

Gerrards spotter. (2015_10_03 09_36_17 UTC)-004

A. Act quickly. At first, it’s a spillage, and not yet a stain.
B. Using a white towel or kitchen roll, press all your weight on the spillage, even standing on the towel to blot up as much as possible. This may take a few minutes but is worth the time and patience.
C. Check to see if much of the spillage has been transferred to the towel or kitchen roll and replace with a clean one as often as necessary. Do not be tempted to rub or scrub the stain.
D. Once no more colour is being transferred, dab a clean towel with a small amount of water and continue blotting the stain for few minutes.
E. Now place another clean dry towel over the stain and stamp on it again, even adding a something heavy on top of the towel for a while to absorb as much of the spillage as possible.
F. Assess the spillage area afterwards and if any colour remains.
G. If you are a previous customer of ours we will have left you a free bottle of our professional stain remover. If you have one of these follow the instructions above A to F and then use the spray following the instructions on the label very carefully.
H. If you do not have any of our spotter available use a very small amount of the vinegar detergent solution (listed above) working from the outer edges of the stain inwards, a little at a time and then finish with the final rinse procedure as above.

 

2. Chocolate, sweets, ice cream & vomit

chocolate - freepik

A. Scrape up any excess using a blunt knife or spoon.
B. Working from the outer edge inwards, spray the detergent solution and blot dry.
C. Follow with the ammonia solution and blot dry.
D. Follow the final rinse procedure as above.

Photo’s courtesy of Freepik

 

3. Fats, grease, gum and shoe polishGrease - Freepik

A. Scrape up any excess with a blunt knife or spoon.
B. Working from the out edge of the stain inwards, use the dry cleaning solution as above.
C. Working from the out edge of the stain inwards, this time with the detergent vinegar solution and blot dry.
D. Follow the final rinse procedure as above.
The above processes are pretty effective, and at the very least will remove the worst of spots and stains while causing no further damage to your carpet or making it more difficult (or impossible) for a professional to remove.  Please note that even though we do everything possible to reduce or eliminate odours, spots and stains, due to the depth of contamination, 100% success may not always be attained and can NOT be guaranteed.

As always, if in any doubt, please do call us on 01942 864474 for further advice.

Carpet Cleaning Myths!

Regular professional cleaning can keep your carpets looking beautifully clean and fresh for many years.

Despite this, some homeowners are reluctant to get their carpets cleaned due to concerns and misconceptions about the potential problems that carpet cleaning can cause.
In this blog we are going to address some myths and give you the real facts about carpet cleaning.

 

 

 

 

 

 

 

 

Let’s make a start by addressing some of the most common misconceptions raised by first-time callers over the phone:

 

  • Will my carpets take days to dry after professional cleaning?

No, they won’t. (Unless they’ve been cleaned using excessive moisture or with a machine without enough suction to remove sufficient moisture).
An experienced carpet cleaning company should be using machinery that won’t
over-wet your carpets and they should be touch dry when they leave and pretty much dry in two to three hours.
This is a myth that dies hard because there are still companies out there that operate under powered equipment and have shoddy cleaning processes.

  • Will my carpets get dirty quicker after they’re cleaned?

This is another misconception frequently heard.
If a carpet is cleaned using the correct equipment, chemicals and process, this most definitely isn’t the case.
A carpet will only re-soil quickly if the cleaning chemicals used aren’t appropriate for the fibres and stains, if they haven’t been fully extracted or rinsed out from the carpet  leaving behind sticky residues that attract and harbour dirt.
Once again, the result depends on a conscientious and responsible company using the correct machinery and suitable cleaning solutions.

  • You can’t wet-clean wool carpets!

This is incorrect.
If wool carpets are cleaned using the correct temperatures, safe chemicals and they are not over-wet then the cleaning process will help protect and maintain the beautiful appearance of the wool.
It is also important to facilitate drying times using a powerful extraction machine and, if appropriate, the use of turbo dryers.

  • If I have my carpets cleaned too often, will it damage or “wear out” my carpets?

Your carpets should be professionally cleaned on a regular basis.
The misconception that the carpet cleaning process can wear out carpets is simply not true.
Professional carpet cleaning removes the ingrained soils and grit that cause damage to fibres and prolongs the life of your carpets and rugs. Not only that; carpets act as a filter, its dense fibre construction has the ability to trap and retain airborne dust, allergens, small particles and fumes keeping them out of the air. Therefore improving the air quality within your home. Like all filters your carpets need emptying from time to time to remove all the trapped dust, mould, pet dander and debris.

  • But aren’t all carpet cleaning processes the same?

Reading websites, it may appear that all carpet cleaners and their methods are the same.
This couldn’t be further from the truth.
While dry carpet cleaning methods can be effective for light maintenance cleans and some commercial carpets, to get the best results look for a carpet cleaning company that uses a hot water extraction method (often referred to as ‘steam cleaning’), and preferably one that uses a high performance truck mounted carpet cleaning system which are at least 20 times more powerful than the small electric machine some carpet cleaners use.
The results attained are the best possible and drying times minimal.

  • Is there a loss of power due to the length of hoses from the van to my house?

When ringing round for quotes, often callers have been told that booking a carpet cleaning company who operate high performance truck mounted cleaning systems instead of the small electric machines brought in to the house by some carpet cleaners, that the length of the hose from the machine to their home would result in a loss off cleaning performance, producing an inferior clean. The average hose length from the machine to an average home is a mere 75 feet, contrast that to the same machines cleaning carpets on P&O’s Britannia.


Here in this photograph the hoses from the machine stretch 15 decks, pass through a
cabin, across an alleyway and up to the 16th deck to clean two sides a buffet
restaurant simultaneously, with a drying time of around an hour.
The total hose length for this job is 900 feet. To be able to complete such
seemingly impossible job, you need the most powerful and sophisticated
carpet cleaning systems on the planet.
The very same machines that come to clean carpet and upholstery in your home or premises.

 

Carpet Cleaning for Christmas

 

 

Yes, the run-up to Christmas and the holidays is a hectic time of year –

but it is also a great time to get your carpets cleaned.  

 

We in the UK are currently in lockdown due to Covid-19, hopefully this means restrictions will be lifted in time for us to celebrate Christmas with our families.

When preparing for festivities – especially if it is your turn to host this year – it is important that your home provides a clean and welcoming environment for guests.
A thorough clean for your carpets removes harmful bacteria, fungi and viruses as well as any dirt. This leaves your carpets looking fresh, odourless, and safe for your guests.
It also removes any unsightly stains that may otherwise make an appearance in those treasured Christmas photos.

                                                                                          These are our recommendations:

Seek the help of a professional
To save yourself time, secure high-quality results and avoid costly mistakes this close to the holidays, we recommend contacting a professional truck mounted carpet & upholstery cleaning service.

Do your research
When contacting a carpet cleaner, research the company beforehand. Check which methods they use, their before and after photos, as well as customer reviews.

Book early
A lot of people like to get their carpets cleaned around this time of year. While companies will try to be as flexible as they can to accommodate your needs, if you have a tight schedule, it is definitely worth booking in advance to secure the best time for you. From now until mid-December is a very popular time for carpet cleaning before Christmas trees are put up.

Ask about other services
In addition to carpet cleaning, many companies also offer cleaning services for hard flooring and upholstery cleaning.  Considering your guests will spend most of their visit on your sofas, it’s important that they look their best too.